Will – Service Technician
I have 5 1/2 years in the plumbing trade, including 4 years of commercial, remodel, and new construction experience. I grew up in Olathe, KS, and that hometown connection is part of why I love serving this community.
My favorite kind of plumbing is rough-in work, like running water lines for new projects. It takes a lot of pre-planning to get it right and make things easier for the next tradesperson on the job, and it’s where I have the most experience, so it feels good to do something I’m skilled at. In general, I love getting to use critical thinking and problem-solve all day. Every day as a plumber looks different, and I get to be outside a lot instead of stuck in an office.
Finding the source of a hidden leak is the most satisfying problem I get to solve. When someone has no idea where a leak is coming from, I use a process of elimination to pinpoint the issue. Even if I can’t fix it right away, just knowing where it’s coming from is more than half the battle, it tells us where to go next and what options are available. Interestingly, about half of all hidden leaks have nothing to do with plumbing at all, but I can still help point customers toward a solution.
What I enjoy most about working for Andy’s Pipe Dream is that, as a small company, I get more autonomy and freedom. I get to run my own jobs, decide how things get done, and I have easy access to the owners to share my input on decisions.
I’m good at explaining how things work and breaking down complex information so anyone can understand it. Customers often tell me they appreciate how clearly I explain what I’m doing. I see myself as a bit of a teacher, giving customers the information they need to make their own educated decisions, and I’m always ready to answer any question.
In my spare time, I enjoy bird watching, searching for common and rare birds in the area and being part of the birding community, along with camping.
Questions and Answers
What licensing, certifications or special training do you have?
How long have you been in the plumbing trade?
Where did you grow up?
What type of plumbing work do you enjoy most?
- His favorite kind of plumbing to do is rough in, like running water lines for new projects. It takes a lot of pre-planning to do it right and make it easier for the tradesperson that will work on the home. This is also where he has the most experience so it is satisfying to do something you feel good at.
- In general, he enjoys getting to use critical thinking and problem solve all day. Every day as a plumber is different. He gets to be outside a lot, and not stuffed in an office.
What kind of job or problem do you find most satisfying to solve?
What do you enjoy most about working for Andy's Pipe Dream? / What is your favorite thing about working for Andy's Pipe Dream?
APD being a small company means he has more autonomy and freedom. He gets to run his own job and decide how things get done. He has easy access to the owners and is able to give his opinion on decisions that get made.
What professional strengths do you bring to your customers and teammates?
- He is good at explaining how things work. He is good at breaking down complex information so anybody can understand it.
- Customers often say they enjoy how good he is at explaining what he is doing. He gives information and then the customer gets to make an educated decision. He sees himself as a teacher so that customers can make their own decisions. He is ready to answer any question.
Do you have any hobbies or interests you enjoy in your spare time that you would be comfortable sharing?
- Bird watching. In search of common or rare birds in the area. The birding community in general.
- Camping
Is there anything else you would like customers to know about you professionally or about plumbing as a profession?
Not really
Kansas City Metro
19959 W. 162nd Street.
Olathe, KS 66062
Phone: 913-210-5818
E-mail: dispatch@andyspipedream.com
Hours of Operation
Monday – Friday: 8 am – 6 pm
Saturday: Closed (Emergency Service Available)
Sunday: Closed (Emergency Service Available)
Emergency Service Available 24 Hours a Day / 7 Days a Week