JT – Service Technician
I’ve been in the plumbing trade for 6 years and grew up right here in Shawnee, Kansas, a proud, lifelong Chiefs fan through and through. That local roots and hometown pride carry into how I treat every customer I work with.
My favorite work is water filtration systems. Through continued education, I’ve learned just how much impurities like chlorine, chloramines, iron, and pesticides can affect tap water, and I find it satisfying to see those stripped out and customers’ lives improved almost instantly. I have a water filtration system in my own house, and I immediately noticed how different my skin, hair, and clothes feel. I also love the challenge of solving problems other plumbers couldn’t crack, especially when I can offer customers a cost-effective fix after they’ve been quoted a steep price elsewhere. One customer once told me watching me work was like watching a NASCAR pit crew, a compliment I still hold onto.
What I appreciate most about Andy’s Pipe Dream is the people-first culture. Rather than pushing sales, Andy encourages us to compete against ourselves to keep improving, not against our coworkers. I bring strong leadership and communication skills to every job, guiding customers to the right solution and clearly answering every question along the way. I enjoy leading by example, and apprentices especially enjoy learning from me.
In my free time, I love being outdoors, hunting, fishing, playing sports, watching the Chiefs, and spending time with my dogs and kids.
Everyone at Andy’s Pipe Dream takes pride in being honest. I like working here because customers already trust Andy. We will do whatever it takes to back our work or right our wrongs.
Questions and Answers
What licensing, certifications or special training do you have?
Nothing
How long have you been in the plumbing trade?
6 years
Where did you grow up?
- Shawnee, KS
- Go Chiefs!
What type of plumbing work do you enjoy most?
- He enjoys working with water filtration systems. He has taken continued education and learned so much about how bad tap water can be for skin, hair, clothes, etc. He gets to see all of the organic chemicals, impurities, chlorine, chloramines, iron, calcium, pesticides stripped out of the water and it is satisfying.
- “I have a water filtration system in my own house and I immediately noticed how different my skin, hair, clothes feel.” It is enjoyable to see how immediately it can positively impact customers’ lives.
What kind of job or problem do you find most satisfying to solve?
- The most satisfying is figuring out the problem other plumbers couldn’t figure out. You feel like superman, you got to save the day. It is satisfying when you have a cost effective solution to the problem that another plumber has quoted them a really expensive price for.
- “One customer said it was like watching a NASCAR pit crew. That was the biggest compliment anyone ever gave me. It is really satisfying to be an expert at something.”
- It is also satisfying to unclog someone’s sewer. They have their house back again and you saved the day. Although he doesn’t like doing it.
What do you enjoy most about working for Andy's Pipe Dream? / What is your favorite thing about working for Andy's Pipe Dream?
- It is a people-first culture. Other companies are so sales focused. Andy emphasizes helping the customer over making money.
- Other companies can make it really competitive with your coworkers, and Andy makes you competitive against yourself. How can you do a better job yourself, not just better than your coworkers.
- People can tell if you are trying to scam them. When you put it in a genuine way they respond well. They often pick the more extensive option, because it is a better option, not because they were bullied into it.
What professional strengths do you bring to your customers and teammates?
- Leadership. He takes control and guides customers to the right solution.
- With teammates he leads by example. Apprentices really enjoy working with and learning from him.
- Communication with customers. He is good at knowing what to say, how to clearly communicate, how to answer every question a customer has.
Do you have any hobbies or interests you enjoy in your spare time that you would be comfortable sharing?
- Being outdoors
- Hunting
- Fishing
- Play sports
- Watching Chiefs
- Dogs or kids
Is there anything else you would like customers to know about you professionally or about plumbing as a profession?
- “Everyone at Andy’s Pipe Dream takes pride in being honest.”
- “I like working here because customers already trust Andy. Andy has built the culture and foundation of what he expects and they have been dealing with him for years.”
- “We will do whatever it takes to back our work or right our wrongs.”
Kansas City Metro
19959 W. 162nd Street.
Olathe, KS 66062
Phone: 913-210-5818
E-mail: dispatch@andyspipedream.com
Hours of Operation
Monday – Friday: 8 am – 6 pm
Saturday: Closed (Emergency Service Available)
Sunday: Closed (Emergency Service Available)
Emergency Service Available 24 Hours a Day / 7 Days a Week