Rick – Service Technician
I grew up in Kansas City, Kansas and moved to Basehor midway through high school. I graduated from Basehor-Linwood in 2017.
My Dad is a union brick layer and has always been extremely handy; there was basically nothing he couldn’t figure out how to fix or work on. He was always taking me to the junkyard to find parts for a car or showing me how to use tools and put things together. All that time with my dad really influenced my life choices and my passion for fixing things.
I was able to put this passion for hands-on problem solving into practice by becoming a Game Technician at a restaurant and arcade. Everything changed when COVID struck and I had to move away from the restaurant industry. A few years later Colton, another technician for Andy’s Pipe Dream, was working at my home and that’s how I learned about the company and business philosophy. I became an apprentice shortly after meeting him and completed on the job training becoming a service technician.
I love that Andy’s Pipe Dream is a small family owned business. I get to feel heard by my employer and receive specialized training based on my interests and skills.
Outside of work I’m either spending time with close friends, playing video games, or working on my car. Nothing lasts forever, so I pride myself on keeping everything in good working order!
Questions and Answers
What licensing, certifications or special training do you have?
How long have you been in the plumbing trade?
Where did you grow up?
What type of plumbing work do you enjoy most?
- He enjoys working on water repairs and gas repairs. Gas repairs are satisfying. Assembly a gas repair feels like a puzzle, which is really engaging. It can feel like working with adult Legos – parts snapping together.
- It is enjoy to work with his hands. Building things and getting to see the outcome of his effort.
What kind of job or problem do you find most satisfying to solve?
- Working on water leaks is satisfying. Having water lines moved, or having something new installed.
- A new project is specially satisfying. Again, you get to see the fruit of your labor. To see something there when there wasn’t anything before.
What do you enjoy most about working for Andy's Pipe Dream? / What is your favorite thing about working for Andy's Pipe Dream?
What professional strengths do you bring to your customers and teammates?
- He is focused on problem solving. He is not trying to jump right into selling things. He wants to know what the issue is so he can find the solution.
- He is an information sponge. He likes to learn a lot and then help others with the same issues. Techs call him for information all the time. He likes being a resource for other technicians but is also curious to find out the information for himself.
- Customers like that he explains things well. He always wants to explain why he is doing the work that he is. He wants people to know, this is your house and you need to know how this functions.
Do you have any hobbies or interests you enjoy in your spare time that you would be comfortable sharing?
- Fishing. He has been fishing since childhood, mostly with his dad.
- He enjoys being by the water, away from people and enjoying the quiet.
- He likes riding dirt bikes.
Is there anything else you would like customers to know about you professionally?
there to help.
Kansas City Metro
19959 W. 162nd Street.
Olathe, KS 66062
Phone: 913-210-5818
E-mail: dispatch@andyspipedream.com
Hours of Operation
Monday – Friday: 8 am – 6 pm
Saturday: Closed (Emergency Service Available)
Sunday: Closed (Emergency Service Available)
Emergency Service Available 24 Hours a Day / 7 Days a Week